Customer Service

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To learn more about us, click on link below.

Account Information
Create an account
Update account

Purchasing & Ordering
Cancel or change an order
Payment options
Placing an order

Returns & Exchanges
Returns


Shipping & Order Status
Order Status
Shipping Details

Your Privacy
Terms & Conditions
Customer Service
Account Information

Create An Account

Customer accounts are automatically created at the time the order is processed on the checkout page. You can also click on the  "Create New Account" on the Customer Account Login page.

Update Account

Customer accounts can be updated via the customer profile.  After the customer successfully logs into their account, they will be redirected to the "My Profile" page to update their customer account.


Purchasing & Ordering

Cancel or Change An Order

An existing order can be modified by contacting us via our contact page. Existing orders are eligible to remove 1 or more items from an order, however new items must be processed as a new order to be added. If special notes applies such as ship order together, please enter the order details in the notes section on the checkout page.

Payment Options

We currently accepts all major check cards (Visa, Master Card, American Express and Discover).  If you are checking out via Paypal, there is an option to pay with a major credit card. Paypal is used by millions of people and is one of the safest method of payment processing.  It protect all parties involved in online transactions.

Placing An Order

We process all orders securely via Paypal or Authorized.net.  The order is completed upon checkout and an email is sent to the customer's email address entered on the checkout page. If you are experiencing any issues with placing an order, please contact us via our Contact page as soon as possible.
 

Shipping & Order Status

Order Status

The status of your order can be found by logging into your customer account. The order Status is also emailed  to the customer's email when an order is Processed, Shipped, Refunded or Completed.  You can also contact us via our Contact us page to find out more details about your order.

Shipping Details

The shipping details of your order can be found by logging into your customer account.  If shipping tracking is enabled, an email is sent to customer's email at the time the tracking is enabled with the shipping tracking number.  You can also contact us via our Contact us page to find out more details about your order.

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